At orihofnung.com, we strive to provide you with high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy to understand your options.

1. Physical Merchandise Returns

We accept returns of physical merchandise purchased from orihofnung.com under the following conditions:

• Return Period: You have 30 days from the date of delivery to request a return. After this period, we cannot offer you a refund or exchange
• Condition of Merchandise: To be eligible for a return, the item must be unused, unwashed, and in the same condition as you received it. It must also be in the original packaging, with all tags and labels intact.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Perishable goods (e.g., supplements, food products).
  • Digital downloads and exclusive content.
  • Gift cards.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@orihofnung.com with your order number and reason for return. We will provide you with instructions and a return authorization number (RAN).
2. Shipping: You are responsible for covering the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
3. Return Address: Send the item to the address provided in your return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approval or Rejection: If the item meets our return criteria, we will process your refund. Refunds will be credited to your original method of payment within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items returned after the 30-day window, items not in original condition).
• Non-Refundable Items: Certain items are non-refundable, including digital products and exclusive content subscriptions (see below).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at support@orihofnung.com with details of the defect, and we will provide you with the necessary steps

5. Exclusive Content and Digital Products

• Non-Refundable: All sales of digital products (e.g., courses, e-books, exclusive content) are final and non-refundable once accessed or downloaded, except where required by law.
• Subscription Cancellations: For recurring subscriptions to exclusive content, you may cancel your subscription at any time. Cancellations will be effective at the end of the current billing cycle, and no refunds will be issued for unused portions of the subscription.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with Your Bank: Processing times vary between financial institutions, so it may take additional time before your refund is officially posted.
2. Contact Your Credit Card Company: Refunds may take time to appear on your statement.
3. Contact Us: If you’ve done both and still haven’t received your refund, please reach out to us at support@orihofnung.com for assistance.

7. Gifts

If you received an item as a gift and wish to return it, the same return and exchange policies apply. Refunds for gifted items will be issued to the original purchaser.

8. Shipping Costs

Shipping costs are non-refundable. If you return an item, the cost of original shipping will be deducted from your refund, unless the return is due to a defective product or an error on our part.

9. Changes to This Policy

We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page, and the date of the most recent update will be indicated. Your continued use of the site following any updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us at: support@orihofnung.com

Hofnung LTD